CUSTOMER SERVICE ADMINISTRATOR

JOIN OUR TEAM AT MANGO5 AS A CUSTOMER SERVICE ADMINISTRATOR!

Were a membership-based veterinary care service designed with human standards, aiming to improve the experience for pets, pet parents, and veterinarians alike. Our services include exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality.

ROLE OVERVIEW:

In this dual-role position, youll ensure smooth execution of international travel health certificate (IHC) processes and provide exceptional customer service as a Member Experience Representative. This role requires a highly organized professional capable of managing detailed administrative tasks while effectively engaging with members.

KEY RESPONSIBILITIES:

• Schedule and manage exams for international travel health certificates.
• Review and ensure compliance with travel requirements.
• Maintain meticulous medical records and initiate the IHC process.

SECONDARY RESPONSIBILITIES (MEMBER EXPERIENCE REPRESENTATIVE):

• Handle high volumes of communications with members.
• Support members’ insurance needs and appointment management.
• Ensure adherence to standard operating procedures while delivering superior customer service.

GENERAL RESPONSIBILITIES:

• Respond to inquiries and provide accurate information.
• Monitor performance metrics and engage in continuous learning.
• Master internal systems and tools to support both roles.
• Contribute to a positive work culture.

WHO YOU ARE:

• Matric qualification required.
• A clear criminal record is a must.
• 2+ years of exceptional customer service experience within a USA/UK call center environment.
• Experience in the travel and leisure industry (Advantageous).
• Performing administrative tasks.
• Ability to multitask, work with tight deadlines, and possess good analytical skills
• Detail-oriented professional capable of working in a fast-paced environment.
• Highly skilled in technology and online platforms such as Intercom, Zendesk, and Google Sheets.
• Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
• Pet-loving Mom or Dad (advantageous)
• Experience in pet insurance (advantageous)

WORKING HOURS:

• 45 hours per week,
• 2:00 PM to 11:00 PM (Daylight saving 1:00 PM to 00:00 AM)
• Rotational shifting from Monday to Friday

REMUNERATION PACKAGE

• Basic Salary: R12 000
• Shift Allowance: R500
• Commission (up to): R3 500.

MANGO5 PERKS:

• Medical insurance coverage is available after 3 months of employment.
• Emergency assistance support for employees.
• Access to our E-learning portal for continuous learning and development opportunities.

JOIN OUR TEAM:

This unique opportunity allows you to play a dual role in a forward-thinking company that values innovation and quality in pet care. At Mango5, we prioritize integrity, compassion, and excellence, offering a supportive team environment and continuous learning. Join us and contribute to redefining pet healthcare.

Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.