Customer Affairs Officer

This is a full-time, on-site role for a Customer Affairs Officer at Haqqman in Dawaki, Abuja. The candidate should be able to address and resolve customer inquiries and complaints efficiently and professionally, amongst other things.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Address and resolve customer inquiries and complaints efficiently and professionally.
• Maintain detailed records of customer interactions and transactions.
• Work closely with other departments to resolve customer issues and improve service delivery.
• Provide accurate information about products and services to customers.
Develop and implement strategies to enhance customer experience.

Requirements:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field
• 1-2 years of experience in customer service or relations
• Excellent communication, problem-solving, and conflict resolution skills
• Proficient in Microsoft Office and CRM software
• Ability to work in a fast-paced environment.
• Strong attention to detail and analytical skills
• Passionate about delivering exceptional customer experiences

Information :

• Company : Business Affairs
• Position : Customer Affairs Officer
• Location : Abuja
• Country : NG