Call Center Agent at Interra Networks Ltd

Job Description:

Latest job information from Interra Networks Ltd for the position of Call Center Agent. If the Call Center Agent vacancy in Abuja matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Interra Networks Ltd for the position of Call Center Agent below matches your qualifications.

Abuja Full Time

IT & Telecoms NGN 75, ,000

We are looking for Call Center Representatives that will be a liaison between our company and its customers. In this role, you will be responsible for handling inbound and outbound calls professionally, resolving customer issues and inquiries, fostering strong relationships with customers while professionally representing our company.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Handle customer interactions (calls and emails) promptly and professionally.
• Listen to customers, understand their needs, and resolve complaints and issues.
• Provide accurate information on products and services.
• Follow communication scripts to ensure consistency and quality of service.
• Ensure first call resolution through effective problem-solving and call handling.
• Appropriately escalate customer dissatisfaction.
• Maintain a positive and empathetic attitude towards customers at all times.
• Maintain accurate and detailed records of interactions in the CRM system.
• Participate in trainings and team meetings to improve performance.
• Meet personal/team qualitative and quantitative targets.
• Represent the organization and its clients with professionalism and integrity.

Requirements:

• Previous experience in customer service or call center environment (1+ years preferred)
• Excellent written and verbal communication skills.
• Strong problem-solving and active listening abilities.
• Must have a good command of English and any of the major Nigerian languages (Yoruba, Igbo, or Hausa)
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Basic computer proficiency with accurate typing/data entry skills.
• Track record of over-achieving quota.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.
• High level of professionalism, empathy, and patience.
• Willingness to work shifts, including weekends.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Job Info:

• Company: Interra Networks Ltd
• Position: Call Center Agent
• Work Location: Abuja
• Country: NG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Call Center Agent at the office Abuja above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.