Receptionist

The Hotel Receptionist is the first point of contact for guests, providing warm hospitality and professional service at all times. This role includes handling check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a pleasant stay for all hotel visitors.

• Minimum Qualification : High School (S.S.C.E)
• Experience Level : Entry level
• Experience Length : No Experience/Less than 1 year

• Greet guests warmly and professionally upon arrival and departure
• Handle check-in and check-out procedures efficiently
• Manage room reservations (walk-ins, phone, online bookings)
• Respond promptly to guest inquiries, complaints, and requests
• Process payments and issue invoices accurately
• Coordinate with housekeeping and other departments to ensure guest needs are met
• Maintain accurate records of bookings and guest information
• Provide information about the hotel, local attractions, transportation, and dining options
• Uphold security and confidentiality policies regarding guest information
Ensure the reception area is tidy and welcoming at all times

Requirements:

• 0-1 year experience
• Minimum of SSCE
• Good communication skills
• Professional and warm demeanor

Information :

• Company : E-Hotels Transit Bnb Limited
• Position : Receptionist
• Location : Lagos
• Country : NG