Sales Development Representative

Our client is looking for a Sales Development Representative (SDR). Our client is a reputable construction company specializing in residential and commercial roofing and other construction projects. They are committed to providing high-quality services to homeowners and businesses, ensuring that every project is completed on time, within budget, and to the highest standards of craftsmanship. With a strong focus on customer satisfaction and industry-leading expertise, they help clients protect and enhance their properties through reliable construction solutions.Location and time:Fully-Remote (Work from Home), 9 AM - 5 PM ESTRole OverviewWe are seeking a Sales Development Representative (SDR) to join our team, where you will be responsible for engaging with inbound leads and discussing upcoming roofing and construction projects. This role is crucial in establishing rapport with potential clients and gathering relevant information to help guide them through the initial stages of their project. The ideal candidate will have a natural conversational style, be able to ask insightful questions, and build meaningful relationships with clients. You will conduct market research on leads and ensure that every call feels personalized and tailored to the client’s needs.Key ResponsibilitiesLead Engagement & Conversation Management

• Handle inbound calls from leads, discussing upcoming roofing and construction projects, answering inquiries, and gathering key information.
• Establish rapport with leads, engaging in natural and friendly conversations to ensure they feel comfortable and valued.
• Provide initial information about services, pricing, and timelines, ensuring that clients understand how the company can meet their needs.
• Gather important customer details, such as project scope, location, and specific requirements, to pass along to the sales or project management team.

Market Research & Lead Preparation

• Conduct market research on leads prior to calls, including looking up addresses on Google Earth to gather relevant details about the property and tailor the conversation.
• Use the information gathered during market research to make touchpoints feel personalized and relevant, demonstrating a deep understanding of the client’s needs.

Customer Information Collection

• Collect customer data, ensuring accurate and detailed information is recorded and passed to the appropriate team members for follow-up.
• Qualify leads based on their interest, needs, and readiness to move forward with a project, ensuring that only high-quality leads are passed along for further engagement.

Follow-Up & Persistence

• Maintain a proactive approach to follow-up calls, ensuring leads are nurtured and not overlooked.
• Track all lead interactions in the CRM system, ensuring that all relevant data is logged and the follow-up process is streamlined.

Collaboration & Reporting

• Work closely with the sales team to ensure smooth handoffs of qualified leads.
• Provide regular updates on call performance, lead quality, and any insights gathered during conversations with potential clients.

QualificationsExperience & Skills

• 1+ years of experience in sales, customer service, or a similar client-facing role.
• Fluent in English, with strong communication skills and the ability to engage clients in a friendly and professional manner.
• Ability to engage in natural conversations and establish rapport quickly over the phone.
• Excellent research skills, with the ability to prepare for calls by gathering relevant market data and insights.
• Proficient in using basic office tools (Google Earth, CRM software, etc.) to gather and record lead information.

Attributes

• Strong organizational skills and attention to detail, ensuring customer information is accurately recorded and tracked.
• Highly motivated self-starter with the ability to work independently while maintaining high standards of customer service.
• Ability to handle rejection and stay persistent, with a positive and professional attitude.
• Proactive and solution-oriented, with a focus on ensuring that every lead is nurtured and followed up with effectively.
• Excellent rapport-building skills, with the ability to make each lead feel valued and heard.

What Success Looks Like

• Successfully engaging with inbound leads and passing qualified leads to the sales team.
• High levels of customer satisfaction, as evidenced by positive feedback and repeat engagement.
• Consistently hitting or exceeding call and qualification targets, contributing to the overall success of the sales team.
• Effective follow-up and information gathering that enhances the sales process and customer experience.

OpportunityThis is an exciting opportunity for a motivated SDR to join a growing company and contribute to its success. If you are passionate about customer engagement, have strong communication skills, and are eager to grow in a supportive and dynamic environment, apply today to be part of a company that values quality service and client satisfaction.Application ProcessTo be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

Information :

• Company : Scale Army Careers
• Position : Sales Development Representative
• Location : Nigeria (Remote)
• Country : NG