Customer Service / Application Officer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Law and Visas with the position of Customer Service / Application Officer - Law and Visas which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service / Application Officer - Law and Visas below matches your qualifications. Good Luck: D

• We are seeking a dedicated and customer-focused Visa Matters Customer Officer to serve as a key liaison for our clients with ongoing visa applications.
• In this role, you will be responsible for communicating updates, addressing inquiries, and ensuring that each client receives accurate and timely information throughout their visa process.

Key Responsibilities Client Communication:

• Serve as the primary point of contact for clients involved in ongoing visa cases.
• Provide updates on application progress, answer queries promptly, and ensure a high level of client satisfaction.

Case Coordination:

• Collaborate closely with visa application officers and other internal teams to gather and relay accurate information on application status and required documentation.

Follow-Up and Documentation:

• Ensure that all client interactions are thoroughly documented in our systems.
• Monitor case progress and follow up on pending actions to help keep applications on track.

Compliance:

• Adhere to all company procedures and immigration regulations while handling client cases. Maintain confidentiality and professionalism in all communications.

Customer Service Excellence:

• Respond to client inquiries within 2 minutes during working hours, ensuring that every client feels supported and informed throughout their visa process.

Qualifications Experience:

• Minimum of 2 years of experience in a customer service role, preferably in a legal or immigration services environment.

Skills:

• Excellent verbal and written communication skills. Must be able to handle sensitive and complex client interactions with empathy and professionalism.
• Technical Proficiency: Familiarity with CRM systems and basic office software is desirable.
• Personal Attributes: Strong attention to detail, proactive approach, ability to work both independently and as part of a team, and a commitment to delivering exceptional customer service.

Why Join Us?

• Salary: N150,000 - N200,000 Monthly.
• Impactful Work: Play a vital role in helping individuals navigate the complexities of visa applications and immigration processes.
• Collaborative Environment: Work alongside a talented team of legal and immigration professionals committed to excellence.
• Professional Growth: Enjoy opportunities for training, development, and career advancement within a growing organization.
• Competitive Compensation: Receive a competitive salary package, along with performance-based incentives and benefits.

Method of Application Interested and qualified candidates should send their CV and a cover letter detailing their relevant experience to: hr@lawandvisas.comusing the Job Position as the subject of the email.

Information :

• Company : Law and Visas
• Position : Customer Service / Application Officer
• Location : Lagos
• Country : NG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service / Application Officer job info - Law and Visas Lagos above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service / Application Officer job info - Law and Visas Lagos in 2025-04-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.