Business Development Account Manager

Today N Business Development Account Manager Netcom Africa Limited Management & Business Development Rest of Nigeria (Nationwide) Confidential

• Minimum Qualification :

Job Description/Requirements

Objective & Summary

This job holder is responsible for generating quality opportunities, initiating and developing client relationships.

Key Duties & Responsibilities

• Achieve Sales Targets-

o Meet Sales Target: Ensure quarterly and annual sales targets are met. o Track Opportunities: Capture all opportunities in the CRM system. o Align Opportunities and Revenue: Ensure the number of opportunities and their revenue potential align with the expected closing rate. o Upsell new solutions to existing clients.

• Embody the 3 Core Pillars of the companys culture.

• Build a personal relationship with client management team/IT.

• Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients.

• Ability to assist billing with clients nonpayment issues.

• Regularly provide feedback/updates from clients on both new opportunities and existing clients.

• Assist the BDAO in ensuring client KYC is filled, contract, welcome pack to be sent post installation, renewals etc.

• Ensure the appropriate escalation matrix (Discounts, client issues and delays) is followed.

• Know workflow of SAR - new deals, upgrades, demo upgrades, downgrades, modifications, change management forms, etc.

• Ensure SLA and Service contract is shared with the client.

• To manage and prioritise all tasks on a daily basis to ensure no delays.

• Communicate/escalate issues to engineering or management to better Netcom service.

Relationship Mgt - internal (liaise, collaborate)

• Finance on the workflow of SAR - new deals, upgrades, demos, downgrades, modifications, change management forms, etc.

• Day to day operational business solutions interface between departments.

• Legal to ensure the aspects of contract, signing, service contracts, revisions are done.

• Ensure SLA are all updated and documented.

Requirements

Essential Skills / Knowledge

• Experience with both Microsoft operating system and Apple operating system

• Strong verbal and written communication.

• Good presentation skills for business reports

• Ability to organize and conduct purposeful Departmental/ Unit meetings

• Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

• A polite, friendly and diplomatic behaviour

• Outgoing and reliable personality

• Speak Confidently and firmly

• A passion for selling

• Opportunistic in approach

• Ability to communicate with people at all levels

• Ability to organize and conduct purposeful meetings

• Establish and build a strong relationship with management of Netcom clients

• Strong negotiation skills

• A high degree of self-motivation

• Resilience and persistence

• Persuasiveness

• Quick thinker

• Problem solver

• See it, own it attitude

• Time management skills

• Ability to do multiple tasks at once

• Self initiative, but also able to work as part of a team

• Ability to generate ideas

• Strong administrative skills

• Good understanding of Microsoft operating systems.

• Able to use properly MS Word, Excel and Power-point

Education and/or Professional Qualifications

• Graduate degree qualification is essential.

• Affiliation to professional bodies

• Minimum of 5 years post-qualification experience

Benefits Healthcare Insurance (HMO) Paid Leave Group Life Insurance GYM Membership Hybrid work model Professional Development Reimbursement <

Information :

• Company : Netcom Africa Limited
• Position : Business Development Account Manager
• Location : Nigeria
• Country : NG