Order fulfilment Officer

Applicants must reside in the following areas:

1. Oniru

2. Lekki Phase 1

3. Marwa

4. Elf Bus-stop

5. Ikate Elegushi

You will not be considered for the role if you live outside the above specified areas.

Key Responsibilities:

• Order Processing and Management: Process customer orders, ensuring accuracy and timely delivery.
• Inventory Management: Monitor stock levels, ensure timely replenishment, and maintain accurate records.
• Coordination: Coordinate with warehouse, logistics, and delivery partners to streamline the fulfillment process.
• Issue Resolution: Resolve order fulfillment issues, such as delays, damaged items, or incorrect deliveries.
• Performance Monitoring: Track key performance indicators (KPIs) like order accuracy and fulfillment time.
• Quality Control: Implement and maintain quality control processes to ensure accurate and efficient order fulfillment.
• Data Analysis: Generate reports on order fulfillment KPIs and performance metrics.

Skills and Qualifications:

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Problem-solving abilities.
• Communication and interpersonal skills.
• Familiarity with inventory management systems and software.
• Experience in logistics, warehousing, or customer service.

Example Scenarios:

• Resolving a Delivery Delay:If a customer reports a delay, the officer would investigate the reason, update the manager on the situation, and work with the delivery partner to resolve the issue.
• Managing an Inventory Shortage:If a product is out of stock, the officer would notify relevant parties, explore alternative solutions, and ensure the customer is informed of the delay or alternative options.
• Improving Fulfillment Accuracy:The officer would identify areas where errors occur, implement quality control measures, and track performance to ensure improvement.

Job Type: Permanent

Pay: ₦80,000.00 - ₦100,000.00 per month

Information :

• Company : Bespoke
• Position : Order fulfilment Officer
• Location : Lekki
• Country : NG