Customer Success Specialist

Flex Finance | Lagos | NG
Yesterday F Customer Success Specialist Flex Finance Lagos Confidential
  • Minimum Qualification :
Job Description/Requirements

About Flex Finance

Flex Finance is Africas leading spend management and requisition platform, helping businesses take full control of how money leaves their organization. Our all-in-one solution combines seamless payments, smart spend controls, and real-time insights—empowering finance teams and business owners to work smarter, not harder.

The Role

Were looking for a passionate, proactive Customer Success Specialist to join our dynamic team. If you thrive on building meaningful client relationships, solving real-world business challenges, and driving customer success at scale, this role is for you.

Youll be the bridge between our platform and our users, ensuring clients experience maximum value, satisfaction, and retention.

What Youll Be Doing

  • Own and manage a portfolio of Flex Finance customers
  • Drive customer retention and growth through meaningful engagement
  • Analyze usage data to anticipate client needs and reduce churn
  • Onboard, train, and support clients and internal customer service teams
  • Collaborate with product, support, and sales to improve client outcomes
  • Implement strategies that boost client satisfaction and loyalty
  • Serve as the voice of the customer in internal feedback loops
    • Generate referrals and upsell opportunities through excellent service

What Were Looking For

  • A degree in Business, Marketing, Communications, or a related field
  • Excellent written and verbal communication skills
  • Strong customer-centric mindset with proven client-facing experience
  • Proficiency with tools like Pipedrive, Zoho, Slack, and Monday.com
  • Solid organizational skills—able to multitask and prioritize efficiently
  • Leadership qualities, a collaborative spirit, and a growth mindset
  • Detail-oriented, proactive, and committed to delivering excellence
    • Comfortable in a fast-paced, hybrid work environment

Perks & Benefits

Work with a vibrant, forward-thinking team

Enjoy clear paths for career growth

Flexible, hybrid work structure

Health and dental insurance

A friendly, inclusive, and high-performance culture

<


Information :

  • Company : Flex Finance
  • Position : Customer Success Specialist
  • Location : Lagos
  • Country : NG
Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 2025-04-30 | Expired Date : 2025-05-30

Recomendations Jobs