Customer Support Associate

We are looking for an experienced Customer Support Associate to provide excellent customer support and promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Politely answer inbound calls and respond to customer inquiries promptly
• Place cold calls to customers for engagement, upselling, and conversion
• Generate customer interest in the companys products or services
• Provide personalized customer service by responding to the needs of customers
• Document and report on customer feedback to improve the customer experience
• Manage sales and order fulfillment via the appropriate channels
• Manage and update customer databases with notes for each customer
• Maintain a positive attitude and calmly respond to customers complaints
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
Other relevant tasks as assigned to the employee.

Requirements:

• An HND or B.Sc degree
• Experience in tech support, desktop support, or a similar role.
• Excellent listener
• Excellent interpersonal skills.
• Good written and verbal communication.
• Experienced in tackling problems in technical systems with skill and accuracy in a short time.
• Attention to detail.
• Problem-solving skills.
• Proficiency in Google WorkSpace, CRM, tools, and ClickUp.
• Ability to speak and understand multiple languages (Hausa, Yoruba, Igbo).

Information :

• Company : Crop2Cash ltd
• Position : Customer Support Associate
• Location : Ibadan
• Country : NG