Customer Support Specialist

We are hiring a Customer Support Executive to join our support team. The ideal candidate has 2 years of experience in a customer-facing role and is passionate about helping users resolve issues, understand products, and get the best possible experience from digital financial services.

Key Responsibilities:

• Respond promptly to customer inquiries through email, chat, and social media.
• Resolve user issues related to transactions, accounts, and platform navigation.
• Escalate unresolved or complex cases to the relevant internal teams and follow up to ensure resolution.
• Communicate product information and updates clearly and effectively to users.
• Maintain accurate records of customer interactions, feedback, and issue patterns.
• Assist in updating and maintaining FAQs and knowledge base articles.
• Provide insights and user feedback to product and operations teams to improve service delivery.
• Ensure all communication reflects a high standard of empathy, clarity, and professionalism.

Requirements:

• 2 years of experience in customer support or client service, preferably within fintech or tech-enabled services.
• Strong communication and problem-solving skills.
• Comfortable using digital tools, CRMs, or helpdesk platforms like Zendesk, Freshdesk, or Intercom.
• Ability to stay calm under pressure and manage multiple conversations simultaneously.
• A tech-savvy mindset and eagerness to learn about financial technology products.
• Bachelors degree in any relevant field.

Nice to Have:

• Familiarity with fintech products such as digital wallets, payments, loans, or savings platforms.
• Experience supporting app-based services or B2C digital platforms.

Job Type: Full-time

Pay: ₦150,000.00 - ₦200,000.00 per month

Application Question(s):

• The role is full time onsite for an initial 3 months probationary period in Yaba Lagos, after which it transitions to hybrid, 3 days onsite. Are you pleased with this arrangement?

Information :

• Company : Eight Medical
• Position : Customer Support Specialist
• Location : Lagos
• Country : NG