Operations Manager

A beauty business located in Lekki Phase 1 is seeking an Operations Manager to lead and coordinate daily operations across all aspects of our business. This role requires a proactive, highly organized individual who thrives in a dynamic environment and is passionate about structure, efficiency, and excellence in service delivery.

The Operations Manager is responsible for implementing strategies for expansion, streamlining operations, and enhance the overall customer and team experience.

Job Responsibilities

1. Operations Management

• Oversee the daily operations of the studio and overall business, ensuring seamless service and product delivery.
• Refine and implement operational processes to improve productivity and efficiency.
• Ensure timely execution of marketing campaigns, events, and promotions.
• Work closely with the COO to grow, expand, and develop the business through strategic planning and execution.

2. Customer Experience & Service

• Collaborate with the customer service team to maintain a top-tier client experience in-studio and online.
• Monitor service/product quality and ensure professionalism in all customer interactions.
• Address customer complaints and feedback promptly, using insights to drive service and product improvements.

3. Resource & Staff Management

• Coordinate staff, ensuring optimal team performance and efficiency.
• Conduct briefings and training sessions to improve staff knowledge and service delivery.
• Oversee adherence to company policies and maintain a professional work environment.
• Support hiring and onboarding of new team members when necessary.

4. Financial Reporting & Analysis

• Track daily sales and expenses, ensuring accuracy in reporting and reconciliation.
• Collaborate with management on performance analysis, budgeting, and financial planning.
• Identify areas for cost savings and operational improvements.

5. Stock & Product Management

• Maintain and update inventory records for retail and studio supplies.
• Track stock levels, ensuring timely restocking to avoid shortages.
• Implement proper inventory handling to prevent loss or damage.

Key Skills & Qualifications:

• Must reside in or close to Lekki Phase 1
• Strong leadership, organizational, and multitasking skills.
• At least 3 years in business operations and management
• A proactive team player who is hardworking, adaptable, and growth-driven
• Experience in the beauty, skincare, or retail industry
• Excellent problem-solving, communication, and decision-making abilities
• Skilled in operations, inventory, and retail management
• Proficient in using digital tools to track operations, sales, and performance metrics
• Social media and tech-savvy with a pulse on industry trends

*Salary: ₦200,000/month*Work Structure: Onsite*Work Days: Tuesday - Sunday (Tuesday-Saturday, 9am-7 pm | Sunday: 12pm-7 pm)

Job Type: Full-time

Pay: ₦200,000.00 per month

Experience:

• beauty/retail business management: 3 years (Required)

Location:

• Lekki (Required)

Application Deadline: 18/04/2025Expected Start Date: 21/04/2025

Information :

• Company : BEAUTY BT
• Position : Operations Manager
• Location : Lekki
• Country : NG