Operations Officer

Job SummaryThe Operations Officer oversees the daily activities of the restaurant and how employees perform during their shift. They ensure customers receive excellent service and great food, and that they have a memorable quality experience.

Responsibilities

• Manage daily schedules, employee shifts, and time-off requests.
• Assign duties to employees and oversee their progress.
• Ensure that daily sales/production goals are met.
• Supervise the order taking process for the e-commerce platforms.
• Count cash at the end of the shift and manage bank deposits.
• Train and integrate new workers to the work processes.
• Provide guidance and feedback to employees when needed.
• Ensure industry rules and regulations are followed.
• Handle customer and employee complaints.
• Resolve conflicts between employees.
• Transfer products and other objects to and from the worksite on occasion.
• Assign tasks to staff members.
• Supervise staff to ensure that tasks are completed on time and according to food, health and safety standards.
• Order materials needed for production.
• Open or close the restaurant (when responsible for the first or last shift).
• Inform the next Shift Manager about pending tasks.
• Report maintenance and training needs.
• Evaluate staff performance and provide training where necessary.
• Ensure the entire environment is clean at all times and janitors are at their posts.

Requirements

• A minimum of Higher National Diploma
• Relevant professional qualifications are an added advantage
• Minimum of 3 years experience in a similar role
• Understanding of industry safety standards
• Comprehensive knowledge of basic software, such as Word and Excel
• The ability to meet the physical demands of the job, such as standing up for long hours
• Working well within a team
• Ability to multitask
• Task management
• Customer service skills
• Excellent interpersonal skills
• Excellent judgement

Job Type: Full-time

Pay: ₦120,000.00 - ₦150,000.00 per month

Application Question(s):

• Can you provide a phone number and email address of your previous employer?
• Do you live within or around Lekki Phase 1?

Experience:

• restaurant: 2 years (Required)

Information :

• Company : The Foodhub by CWC
• Position : Operations Officer
• Location : Lekki
• Country : NG