Customer Care at Sbm holistic farmacy

Job Description:

Latest job information from Sbm holistic farmacy for the position of Customer Care. If the Customer Care vacancy in Lagos matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sbm holistic farmacy for the position of Customer Care below matches your qualifications.

The Customer Care / Sales Representative plays a key role in delivering excellent customer service and driving product sales at SBM Holistic Farmacy. This role involves attending to customer inquiries, providing product recommendations, processing orders, and ensuring a seamless customer experience across all communication channels. The ideal candidate should be friendly, persuasive, and passionate about holistic wellness.

Key Responsibilities

• Attend to customer inquiries through phone calls, WhatsApp, and social media platforms.
• Provide accurate product information, health benefits, and usage guidance to customers.
• Process sales orders, confirm payments, and coordinate with the logistics team for prompt delivery.
• Build and maintain strong customer relationships to encourage repeat purchases and referrals.
• Upsell and cross-sell products to meet monthly sales targets.
• Maintain an organized record of customer interactions, sales data, and feedback.
• Follow up with customers after purchase to ensure satisfaction and resolve any issues.
• Assist in updating product listings, promotions, and responses on social media and online stores.
• Support marketing campaigns by engaging customers and promoting special offers.
• Report daily sales activities and customer feedback to the supervisor.

Requirements

• At least 2 year s of experience in customer service, retail, or sales.
• Excellent communication and interpersonal skills.
• Strong ability to convince, upsell, and build trust with customers.
• Proficient in WhatsApp Business, Excel, and basic computer tools.
• Must be organized, smart, and proactive.
• A genuine interest in natural health and herbal wellness products is an added advantage.

Job Type: Full-time

Pay: ₦100,000.00 per month

Job Info:

• Company: Sbm holistic farmacy
• Position: Customer Care
• Work Location: Lagos
• Country: NG

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care at the office Lagos above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.