Call Agent

We are looking for a Call Agent to provide courteous and professional phone support to our users, whether they need help troubleshooting a technical issue, want to purchase a product or have a complaint. Our Call Agent has the responsibility of answering customers questions about our products and offering suggestions to fit their needs.

• Minimum Qualification : Degree
• Experience Level : Internship & Graduate
• Experience Length : No Experience/Less than 1 year
• Working Hours : Full Time

Responsibilities:

• Politely answer inbound calls and respond to customer inquiries promptly;
• Place cold calls to customers for engagement, upselling, and conversion;
• Generate customer interest in the companys products or services;
• Provide personalized customer service by responding to the needs of customers;
• Document and report on customer feedback to improve the customer experience;
• Manage sales and order fulfillment via the appropriate channels;
• Manage and update customer databases with notes for each customer;
• Maintain a positive attitude and calmly respond to customers complaints;
• Refer issues and questions to managers if necessary;
• Prepare product and customer reports by gathering data collected during customer interactions;
Other relevant tasks as assigned to the employee.

Requirements:

• Previous experience in customer service, technical service, and other related fields
• Patience and empathy
• Clarity in communicating
• Excellent attention to detail
• Proficiency in Google WorkSpace, CRM, tools, and ClickUp.
• Excellent multitasking
• Time management
• Ability to speak and understand multiple languages (Hausa, Yoruba, Igbo).
• Strong problem-solving ability

Information :

• Company : Crop2Cash ltd
• Position : Call Agent
• Location : Ibadan
• Country : NG