Clinical Hubs Manager

mDoc Clinical Hub Operations Manager

Who we are:

mDoc is a digital health social enterprise that leverages behavioral science, technology and quality improvement methodologies to provide improve access to quality healthcare for people with chronic health needs. Our goal is to augment the knowledge and capability of healthcare providers and health consumers to ensure longer, happier and healthier lives across sub-Saharan Africa. mDoc aims to further build capability and to support providers to provide education and tools to patients to improve self-management. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential.

We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are focusing on complementing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community-based partnerships and cutting-edge technology.

Over the next year well grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.

The role:

In this role, you will be responsible for the tech-enabled hubs growth and operations. Your work will frequently be field-based, extending out in the surrounding neighborhood and community. The Hub Operations Manager (HOM) will play an vital role in operationalizing our care model in the practice setting. In this position, you will manage the day-to-day operations of the hubs and establish an environment in which our care model can thrive. You will also be responsible for the growth of the hubs and the sales that come through the hubs. Youll work with the Hubs clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.

Requirements

• Masters degree preferred.
• Experience in healthcare operations and sales a plus and managing cross-functional teams

First and foremost we are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely. You must be responsive to their needs and willing to be adaptive

• Ability to use a variety of computer systems, including practice management and electronic health record systems
• Prior experience managing staff in a health setting and work well with clinical teams
• Empathetic, patient, hard working problem solver
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Fluency in English required. You will be assessed for your presentation and writing skills.

You should include these in your application:

· A resume

· A cover letter. Your application will not be reviewed otherwise.

We take the process of hiring very seriously and as such you will be asked to undergo an assessment of your skills before moving forward in the process. Only short-listed candidates will be notified if they are moving ahead in the process.

Job Type: Full-time

Information :

• Company : mDoc Healthcare
• Position : Clinical Hubs Manager
• Location : Lagos
• Country : NG