Customer Service Lead

We are looking for a Customer Service Lead with a strong background in the restaurant industry to join our team. The ideal candidate has previously held a leadership role in customer service, thrives in a fast-paced environment, and knows how to deliver an exceptional guest experience.

Key Responsibilities:

• Lead and mentor the customer service team to ensure high performance and professionalism
• Train the team on Customer Service etiquette.
• Handle escalated customer concerns with efficiency and empathy
• Maintain and improve service standards to ensure a seamless guest experience
• Work closely with restaurant management to align service delivery with operational goals.
• Follow up on team reporting and spearhead team meetings.
• Maximize team efficiency.
• Train new customer service staff and conduct regular performance reviews

Requirements:

• Proven experience in a customer service leadership role (supervisor, team lead, or manager)
• Background in the restaurant or food service industry is a must
• Strong interpersonal and communication skills
• Ability to manage a team under pressure and maintain a positive work environment
• Excellent problem-solving and conflict resolution skills

What We Offer:

• Competitive salary
• Growth opportunities within the company
• A dynamic and supportive work culture

Ready to lead with excellence? Send your CV to hr@gourmettwist.com

Job Type: Full-time

Pay: Up to ₦200,000.00 per month

Experience:

• customer service lead in a restaurant: 3 years (Required)

Information :

• Company : Gourmet Twist
• Position : Customer Service Lead
• Location : Lagos
• Country : NG