Customer Service Representative

• Minimum Qualification :

Company Description

NEWAGE Solutions is an IT firm specializing in software development, managed IT services, data, networking, cloud, security, e-commerce, payments, procurement, and support services. We provide comprehensive solutions to help businesses optimize their IT infrastructure. Our services are designed to meet the diverse needs of our clients, ensuring enhanced efficiency and productivity.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Ibadan. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining a high standard of customer service. Daily tasks will include responding to customer queries, managing customer accounts, providing support and feedback, and enhancing the overall customer experience.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Skills in managing Customer Experience and providing excellent customer service
• Strong communication and interpersonal skills
• Ability to work efficiently and effectively in a team-oriented environment
• Proficiency in using customer service software and tools
• High school diploma or equivalent; additional education or certification in customer service is a plus
Prior experience in a similar role is advantageous

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Information :

• Company : NEWAGE Solutions
• Position : Customer Service Representative
• Location : Ibadan
• Country : NG