Customer Services Executive

Location: Maryland, LagosReports To: Customer Service ExecutiveDepartment: Business Development

About RealtorMAX

RealtorMAX Project International is a fast-growing real estate investment and construction company committed to delivering excellence, driving enterprise, and executing sustainable mini cities across the globe. We are a customer-centric company that prioritizes excellent customer experiences.

We seek service-oriented professionals to help us deepen customer trust, increase retention, and boost customer return rates.

Job Summary

The Customer Service Executive is responsible for managing client relationships throughout the customer lifecycle—from onboarding to post-sale support—ensuring every client receives exceptional service and continuous value. The role requires a track record of success in managing customer expectations, improving satisfaction scores, retaining high-value clients, and increasing repeat business through proactive engagement and solution delivery.

Key Responsibilities

· Serve as the primary point of contact for assigned customers.

• Maintain detailed records of client interactions, preferences, and project updates using CRM tools.
• Build long-term customer relationships based on trust, transparency, and consistent value delivery.
• Monitor and analyze customer satisfaction and feedback to proactively address issues before they escalate.
• Develop and execute personalized follow-up strategies to drive repurchase rates.
• Collaborate with Sales and Marketing teams to create loyalty initiatives, retention campaigns, and referral programs.
• Identify upselling or cross-selling opportunities aligned with customer needs and preferences.
• Deliver prompt and effective solutions to client inquiries, complaints, and requests.
• Ensure all client touchpoints meet or exceed RealtorMAX service standards.
• Regularly engage clients with updates, thank-you notes, and value-adding interactions.
• Conduct post-sales check-ins and client satisfaction surveys.
• Track and report customer retention metrics, satisfaction scores, and repurchase trends.
• Provide insights to management on emerging customer concerns or service improvement opportunities.
• Maintain and update customer interaction logs in CRM systems.

Qualifications & Experience

• Bachelors degree in Business, Marketing, Communications, or a related field.
• Minimum of 3-5 years of experience in customer service, preferably in real estate or a high-touch service industry.
• Proven track record of driving customer retention and increasing repeat business.
• Experience with CRM platforms (e.g., Salesforce, Zoho, HubSpot).
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Highly organized, empathetic, and proactive in client management.
• Ability to manage multiple clients and priorities with professionalism and efficiency.

Job Type: Full-time

Information :

• Company : RealtorMax Project International
• Position : Customer Services Executive
• Location : Lagos
• Country : NG