Customer Success Officer

Job Title: Customer Success Officer

Location: Victoria Island, Lagos

Salary: N200,000

Our client is a premier luxury home fragrance company dedicated to creating bespoke scents and high-quality diffuser machines that transform spaces and evoke lasting memories.

The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints — from inquiry and order processing to post-purchase follow-up. The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, live chat, and social media.
• Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
• Track customer orders, coordinate with logistics, and ensure timely delivery of products.
• Provide product knowledge and recommendations to customers based on their preferences and needs.
• Maintain a strong understanding of the brand, product lines, promotions, and policies.
• Gather and analyze customer feedback to suggest improvements in service and product offerings.
• Maintain accurate customer records and interactions in the CRM system.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
• Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
• Monitor online reviews and manage customer satisfaction metrics.

Requirements:

• Bachelors degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first mindset.
• Tech-savvy with experience using CRM platforms and customer service tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism, empathy, and attention to detail.
• Passion for luxury products, home décor, and fragrance is a plus.

Method of Application:

Interested and qualified candidates should forward their CVs to: talent@amaniadvisory.com using the position as the subject of the email.

Job Type: Full-time

Information :

• Company : Amani Advisory Ltd
• Position : Customer Success Officer
• Location : Lagos
• Country : NG