Front Desk

Aviel Suites and Hotel | Abuja | NG

About UsAviel Suites and Hotels Limited is a premium hospitality establishment dedicated to providing excellent customer service, comfort, and a memorable guest experience. As part of our commitment to continuous improvement, we are seeking a professional and experienced Front Desk Staff to join our dynamic team

As a Front Desk Staff member, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is seamless from check-in to check-out. We are looking for a friendly, efficient, and customer-focused individual with a keen eye for detail and excellent communication skills.

Key Responsibilities:

  • Greet and welcome guests promptly with a positive attitude.
  • Handle guest check-ins and check-outs efficiently, following hotel protocols.
  • Manage room reservations, cancellations, and modifications.
  • Provide information and assistance to guests regarding hotel services, local attractions, and amenities.
  • Address guest complaints, requests, or issues in a courteous and timely manner.
  • Maintain an organized and clean front desk area.
  • Collaborate with other hotel departments (housekeeping, F&B, etc.) to ensure guest satisfaction.
  • Process payments and maintain accurate financial records of guest transactions.
  • Ensure proper security procedures are followed during guest registration and room key issuance.

Requirements:

  • Proven experience as a Front Desk Staff or in a similar position in the hospitality industry.
  • Strong interpersonal and communication skills.
  • Proficiency in using hotel management software and MS Office.
  • Ability to multitask and handle stressful situations professionally.
  • Excellent customer service skills with a guest-centric mindset.
  • Attention to detail and high levels of organisation.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • A minimum of an OND or its equivalent in Hospitality Management or a related field.

How to Apply:Interested and qualified candidates should send their CV and a cover letter to avielsuites@gmail.com with the subject line "Application for Experienced Front Desk Staff " on or before 24th October, 2024.

Job Types: Full-time, Permanent, New grad

Pay: ₦50.00 - ₦70.00 per month

Application Deadline: 24/10/2024


Information :

  • Company : Aviel Suites and Hotel
  • Position : Front Desk
  • Location : Abuja
  • Country : NG
Next Process

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Post Date : 2025-04-30 | Expired Date : 2025-05-30

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