Operations Manager

The Operations Manager is responsible for the day-to-day management, coordination, and oversight of all operational activities across the elevator sales, installation, and maintenance value chain. This role ensures seamless collaboration between internal departments and the overseas manufacturer to ensure timely delivery, quality control, efficient site operations, and customer satisfaction. The position also manages the administrative operations and operational compliance for activities in Nigeria and Ghana and ensures the alignment of all processes with organizational goals.

Key Responsibilities:

1. Operational Oversight

Oversee the full lifecycle of elevator projects from sales handover to post-installation maintenance.

Manage workflow and processes across Sales, Finance, Procurement, Production, logistics, CRM, installation, and after-sales support.

Ensure smooth coordination with the international manufacturing partner for order placements, shipment schedules, and technical documentation.

Review and approve and coordinate all field/site operations in collaboration with HR and the technical team.

Review and approve administrative requests, coordinated through the HR Department.

Oversee the execution of daily operational activities, including site operations, installation processes, maintenance services, and customer support.

Collaborate with HR to ensure that all site operations are compliant with safety and regulatory standards.

2. Administrative Operations:

Manage the administrative functions of the operations department, including scheduling, reporting, documentation, and compliance.

Ensure that operational policies, processes, and procedures are in place and adhered to by all team members.

Maintain smooth coordination with internal teams such as Sales, HR, finance, and technical and other departments for seamless operations.

3. Site Visit Approvals & Coordination:

Approve and coordinate site visits and related activities concerning the installation and maintenance of elevators.

Work closely with HR to manage site visit logistics, ensuring all resources (water, light, and technical personnel) are in place and that safety standards are met.

4. Logistics & Supply Chain Management

Monitor international shipments, customs clearance, and inventory availability.

Liaise with the logistics and procurement teams to minimize lead times and ensure availability of lift components.

Identify and mitigate operational risks related to import delays, site readiness, or compliance issues.

5. Team Management & Performance

Supervise Regional Operations Managers and Site Leads across Nigeria and Ghana.

Ensure timely execution of installation and maintenance schedules by the technical team.

Implement performance improvement strategies and drive efficiency within the operations team.

Maintain high standards of safety, quality, and compliance across all sites.

6. Process Improvement & SOP Implementation

Develop, document, and enforce standard operating procedures (SOPs) for all operational functions.

Identify bottlenecks and areas for improvement, leveraging data and feedback for continuous improvement.

Use CRM and project management tools to track progress and performance metrics.

7. Cross-Departmental Collaboration

Work closely with the Sales, HR, Technical, Finance and other teams to align operational strategy with company objectives.

Support HR in approving and coordinating operational staff visits to sites and ensuring field team welfare.

Participate in strategic planning meetings and provide regular operational updates to executive leadership.

8. Compliance & Documentation

Ensure all operational activities comply with local regulations and international standards for elevator safety.

Maintain accurate records and reports on project status, logistics, installation progress, and operational challenges.

Support internal audits and ensure corrective actions are taken promptly.

Preferred Attributes:

Experience working with international manufacturers or vendors.

Job Types: Full-time, Permanent

Information :

• Company : PE Lifts Nig Limited
• Position : Operations Manager
• Location : Lagos
• Country : NG