Head of Operations at WorkPrime & Partners Ltd

Job Description:

Latest job information from WorkPrime & Partners Ltd for the position of Head of Operations. If the Head of Operations vacancy in Lagos matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at WorkPrime & Partners Ltd for the position of Head of Operations below matches your qualifications.

LOCATION: Sabo, Yaba, Lagos REPORTING TO: Chief Vision Officer EMPLOYMENT TYPE: Full-time, 8am- 5pm- Mon- Fri (NO OPTION FOR REMOTE OR HYBRID) SALARY: 500,000- 650,000 (Net) COMPANY OVERVIEW: Our client is a dynamic technology-driven company, powering multiple ventures aimed at transforming how Africans live, learn, trade, and transact. With a strong presence in e-commerce, Edutech, and Finance (Loans and POS Services). It connects users, merchants, and vendors effortlessly while redefining the digital experience across sectors. JOB OVERVIEW: The Head of Operations is responsible for designing and executing efficient operational strategies across all subsidiaries of the organization. This individual will oversee day-to-day activities, ensure optimal performance across departments, and align operations with the company’s strategic vision. The ideal candidate will be results-driven, process-oriented, and capable of managing the complexities of a multi-sector organization. KEY RESPONSIBILITIES: • General Operations Management  Oversee daily operations across all verticals: e-commerce, academy, loan services, and POS services.  Develop and implement standard operating procedures (SOPs) to ensure consistency and quality across functions.  Monitor operational KPIs and ensure adherence to SLAs, timelines, and targets  Collaborate with departmental heads to ensure smooth organizational coordination. • E-commerce  Supervise vendor onboarding, product logistics, delivery systems, and customer satisfaction frameworks. Ensure efficient last-mile delivery, inventory management, and vendor relations.  Work closely with product and tech teams to optimize the Vendor, Customer, and Rider apps.  Ensure compliance with regulatory and consumer protection laws.  Edutech  Loan and POS Business  Strategic and Team Leadership • Edutech (Academy)  Oversee administrative and academic operations, curriculum rollout, and tutor recruitment.  Ensure student enrollment targets, platform usability, and learner satisfaction.  -Develop operational strategies for online and physical training delivery.  Collaborate with content creators, instructors, and the tech team for course availability. • Loans and POS Business  Ensure the efficient deployment and maintenance of POS terminals.  Oversee credit application processes, risk assessments, and loan disbursement workflows.  Ensure all CBN compliance standards are met.  Implement fraud control measures and risk mitigation strategies. • Strategic & Team Leadership  Lead, mentor, and motivate operational team leads across all businesses.  Participate in long-term strategic planning and expansion discussions.  Continuously identify and implement cost-saving initiatives and operational efficiencies.  Prepare regular operational reports and insights for executive leadership. REQUIREMENTS: • Bachelor’s degree in Business Administration, Operations Management, or related field (MBA or certifications a plus). • 5–10 years in operational leadership roles, preferably across tech, fintech, or e-commerce. • Experience managing multi-vertical operational models. • Proven track record in implementing systems and improving productivity. • Deep knowledge of compliance and regulatory requirements. • Strong leadership, organizational, and interpersonal skills. • Tech-savvy and systems-oriented KEY SKILLS & COMPETENCIES: • Strategic Thinking and Execution • Operational Excellence and Innovation • Project Management and Prioritization • Analytical and Data-Driven Decision Making • Strong Leadership and People Management • Tech-Savvy with a Systems Mindset PERFORMANCE METRICS (KPIs): • Operational efficiency and turnaround time reduction • Customer satisfaction and retention • Cost-to-serve ratio improvements • Vendor/Tutor/Agent onboarding success rates • Compliance and audit outcomes • Business unit profitability and support

Job Info:

• Company: WorkPrime & Partners Ltd
• Position: Head of Operations
• Work Location: Lagos
• Country: NG

How to Submit an Application:

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