Operations Manager

Emet Homes and Properties Limited is seeking a highly motivated and results-driven Operations Manager to oversee our daily business functions and drive operational efficiency. This role will require a strong background in managing sales operations, team leadership, customer service processes, inventory oversight (for properties and marketing assets), and logistics coordination. You will play a critical role in scaling our real estate operations, ensuring an exceptional client experience, and supporting the companys growth objectives.

Key Responsibilities

Sales Operations & Client Experience

• Supervise the management of client inquiries through WhatsApp, website chats, phone lines, and social media platforms to optimize lead conversion
• Train the sales and client service teams to deliver timely, professional, and customer-centric communication
• Monitor and maintain automation tools such as CRM systems, WhatsApp Business, and chatbots to enhance responsiveness and service delivery
• Track client engagement metrics and implement strategies to improve satisfaction and sales conversions

Inventory & Asset Management

• Manage and maintain records of available properties, marketing materials, and operational assets
• Implement inventory management protocols to ensure availability and proper documentation of property listings and promotional tools
• Ensure all digital and physical assets are up-to-date, properly categorized, and accessible to the marketing and sales teams

Logistics & Order Fulfillment

• Oversee logistics for property tours, open houses, client meetings, and marketing campaigns
• Coordinate with external partners and vendors for timely execution of marketing installations, branded events, and property deliveries
• Ensure client requests and service timelines are met with excellence

Team Leadership & Operational Excellence

• Lead and train operations, admin, and customer support teams to ensure maximum efficiency and professionalism
• Foster a culture of high performance, continuous improvement, and accountability across teams
• Develop and implement operational policies and standard operating procedures (SOPs) to improve day-to-day workflows
• Ensure cost-effective operations while maintaining quality and client satisfaction

Financial Oversight & Compliance

• Manage operational budgets, forecasts, and financial reporting
• Collaborate with finance, HR, and sales departments to ensure smooth interdepartmental workflow
• Ensure compliance with real estate regulations and company policies

Performance Monitoring & Strategy Execution

• Set key performance indicators (KPIs) for operations and customer experience
• Analyze operational data to identify areas of improvement and implement corrective actions
• Lead operational projects such as CRM upgrades, client experience initiatives, and system implementations

Ideal Candidate Profile

• Bachelors Degree in Business Administration, Operations Management, or a related field
• 3-5 years of proven experience in operations management, sales support, or customer service (preferably within real estate, hospitality, or FMCG sectors)
• Strong understanding of CRM systems, WhatsApp Business API, and online customer engagement strategies
• Excellent leadership, communication, and organizational skills
• Analytical and data-driven mindset with a proven record of optimizing workflows
• Ability to work in a fast-paced, results-oriented environment

Job Type: Full-time

Pay: ₦150,000.00 - ₦200,000.00 per month

Experience:

• 2-5: 2 years (Required)

Location:

• Port Harcourt (Required)

Information :

• Company : Emet homes and properties limited
• Position : Operations Manager
• Location : Port Harcourt
• Country : NG